FUNCTIONAL ANALYST II-ENT
Hello there, we are seeking a Functional Analyst II-Ent for our client located in Birmingham, AL
Please review the details below.
If you have any questions or concerns, please reach out to our Recruiter - Paula: Paula.Bremer@kupplin.com
Title: Functional Analyst II-ENT
Location: Birmingham, AL
. To provide support for assigned systems to both internal and external customers.
. Independently provides education to customers to ensure optimum use of HSIS supported systems.
. Leads and supports classroom instruction
. Conducts one-on-one instruction
. Develops accurate, clear and concise education materials and maintains all appropriate documentation.
. Develops scripts for web-based training
. Develops job aids
. Provides on-call support as required on a 24 hour basis.
. Responsible for problem determination, tracking, resolution, and appropriate documentation of issues and resolution. Provides system support functions by participating in functional design, testing, and implementation to meet customer’s information needs.
. Associate's degree in Information Systems or a related field and three (3) years of related experience required. Work experience may substitute for education requirement.
Preferred knowledge, skills, and attitude:
. Effective communication skills – written and oral – and active listing skills
. Ability to adjust to frequent changes in duties and work volumes.
. Capacity to effectively lead projects of varying complexity.
. Proficient in Microsoft Word, Excel, and Powerpoint.
. Experience with Adobe Captivate.