Lead Technical Site Support / Telephony Installer
5580 - DM
Soal Technologies is an I/T staffing firm and lead vendor for our client in Andover, MA are seeking to hire a contractor for a multi year project. If you are a good fit please send a resume for consideration for this. We are seeking a Lead for Technical Site Support and Telephony installation...
Location; Andover, MA
Provide technical and engineering support to all Site Technical Services (STS) Technicians, IT related support groups and all customers. An IT Engineer will offer support with higher level issues that require in-depth research, testing, and training. You will be responsible for managing individual STS related projects providing an Engineering level perspective which represents the best interest of STS. In addition to attending meetings on behalf of STS, you are expected to maintain project reports and keep management and related support groups apprised of current status. You are also responsible for providing guidance, training, and technical direction to lower level staff.
Minimum of 5+ years prior computer/telephony installation, upgrade and repair experience required and 24 months as Senior/Specialist level staff member
Excellent communication skills required, (both written and verbal)
Strong customer service skills are a must. Some certifications for specific tasks or critical mission will be required
In depth knowledge of QC internal policies and procedures are mandatory
Assist fellow employees on the more complex technical issues
Provide solutions and escalate to outside IT groups when appropriate
Follow up with documentation of solution and submit to the entire STS team
Identify areas of improvement needs. Establish and document procedures for these areas and implement the necessary training
Update established procedures to keep up with on-going changes
Research and development of tools for future STS support needs
Assuring that STS is using the latest and most efficient troubleshooting and repair techniques for both the Telecom and Computer side
Updating common STS procedures, assuring that we are meeting expectations of other IT support departments along with keeping STS standards updated
Evaluates new computer/telephony HW and makes recommendations to IT management concerning the use/purchase of new computers, tools, and equipment
Evaluate and test the latest images provided to STS. Make recommendations to improve the quality and overall stability of our image support demands
Lead special projects (upgrade 25+ computers, re-image 25+ computer, etc), delegates project tasks to lower level staff members and ensures projects are completed according to schedule
Bachelors degree in a technical field (e.g. Computer Engineering, Computer Science, Information Systems) OR Bachelors degree in a non-technical field (e.g. Business, Humanities, Marketing) and 1+ years IT-relevant experience OR High School diploma or equivalent and 3+ years IT-relevant experience. A+, multi-vendor hardware certification, working or completed MCSE certifications a plus.