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Job Title

Customer Center Representative starting 7/30/2018 - Call Center Rep



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Pay Rate $13.50/$14.00 Bilingual 

The Client Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center. Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services 
Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken 
Follow standard operating procedures to ensure consistency and accuracy 
Address customers inquiries and resolve problems to ensure that appropriate changes are made 
Refer unresolved customer grievances to designated departments for further investigation 
Communicate with supervisor regarding any potential needs or concerns 
Perform data entry accurately 
Perform other duties as assigned by managementHigh school diploma or GED required 
Associate degree is preferred 
Excellent organizational, written and verbal communication skills 
Ability to perform comfortably in a fast-paced, deadline-oriented work environment 
Ability to work as a team member, as well as independently 
Ability to maintain confidentiality and security of all information 
Ability to comply with current and updated policies and procedures 
Ability to interact courteously and effectively with a diverse population 
Proficient in the use of Microsoft Office products 
Must be able to remain in a stationary position for an extended period of time 
Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds 
Work is constantly performed in an office environment 60% bilingual candidates